payconiq website
  • Menu
  • Content
  • Platform
  • Private
  • Professional
  • Partners
  • Updates
  • More
Products
  • Bancontact
  • Payconiq by Bancontact
  • Jobs
  • Press
  • Bancontact Payconiq Company
  • nl
  • fr
  • en

FAQs

Search

Filters

Type

How do I install the Payconiq by Bancontact app?

tags
Private / Getting started

How can I add and delete cards?

tags
Private / Cards in the Payconiq by Bancontact app

How long do transactions remain visible in my transaction history?

tags
Private / Making payments (transactions)

I have forgotten my PIN code or entered the wrong PIN code three times. What should I do?

tags
Private / What should I do if?

I have a contract to accept Payconiq transactions. How can I terminate it?

tags
Professional

I received a notification that my phone is not connected to the internet. What should I do?

tags
Private / Getting started

I cannot install the app. Why could this be?

tags
Private / What should I do if?

I want to use the list of shops in the app, but no nearby merchants are showing. What can I do about this?

tags
Private / Getting started

Is the Payconiq by Bancontact app secure?

tags
Private / Security

As a merchant accepting Payconiq transactions, can I change my logo and other company details that appear in the app?

tags
Professional
More questions

Contact us

Didn't find an answer in our list of frequently asked questions? Contact us via one of the options below.

Private

[email protected]
+32 2 234 11 49

Professionals

[email protected]
+32 2 793 01 43

Install the new app!

App Store link Google Play link

Why a new app?

We have brought together the advantages of the mobile apps Bancontact and Payconiq into 1 app. The best of both worlds. Today you can pay mobile everywhere where you can pay with the Bancontact or Payconiq apps.

Read more

Still using the old
Payconiq or Bancontact app?

Switch to the new app
  • Private
    • Paying in a store
    • Paying online
    • Pay back friends
    • Pay bills and invoices
    • Frequently asked questions and contact
  • Professional
    • Payments in your store
    • Payments in your webshop
    • Merchant Portal
    • Promotional material
    • Frequently asked questions and contact
  • Partners
  • Updates
  • Bancontact Payconiq Company
    • About us
    • Updates
    • Press information
© Bancontact Payconiq Company
  • Privacy statement and Terms & Conditions

Payconiq uses cookies on this site. With your permission we will use them for the purposes set out in our Cookie Statement.

Adjust my cookie preferences

Cookie preferences

They are necessary for the proper functioning of the website and can not be switched off. They are generally defined only as a result of actions you carry out and that enable you to make use of the services we offer (definition of your privacy preferences, connection, filling in forms, etc.).
You can configure your browser so that these cookies are blocked or you are warned about these cookies, but then some parts of the site will no longer work.

They allow us to measure surfing patterns and determine which sections of our website were visited, and to measure habits and improve our services. They show us which pages are the most and the least popular and how visitors move around the site.
If you do not allow these cookies, we do not know when you visited our site and we can not check their habits.

They enable improved functionality and customization of the site. They can be activated by us or by third parties whose services we have added to our pages. If you do not allow these cookies, some or all of the services may not work properly.

They can be set up by our advertising partners on our site to build a profile of your interests and show you relevant ads on other sites. They do not store personal information directly, but are based on the unique identification of your browser and device. If you do not allow these cookies, you will see less targeted ads.

Save preferences