Changing my contact details

Other FAQs

• Payconiq solution
  • How can I request a new QR code sticker?
  • The Store List in the Payconiq by Bancontact app
  • Can I send a payment request to my customer?
  • Can I print my own QR-code?
  • Which payment apps support Payconiq?
• My Payconiq payouts
  • When will a payment from a customer appear in my bank account?
  • I have a question about my transactions. Where can I find more information?
  • Will my customer's name appear on my statements?
  • Can I still find the name of the payer via grouped payment?
  • Which payments are bundled into a grouped payment?
• Managing my merchant account
  • Where can I find my MerchantID?
  • Ending a Merchant Agreement
  • Edit invoicing details
  • Who can I talk to about my contract?
  • Changing my contact details
• Payconiq solutions for merchants
  • What are the limits for receiving Payconiq payments?
  • Where can I track the payment made via my Payconiq by Bancontact app?
  • Are my payments secure with Payconiq?
• Request a Merchant contract
  • What is an API-key and what should I do with it?
  • Where can I find my UBO?
  • How can I apply for a Payconiq merchant account?
  • What documents do I need when applying to open a merchant account, and what is a UBO and CDD check?
  • How long does it take to activate my Payconiq merchant account?
• Get going with the Merchant Portal
  • Where can I find my login details for the Merchant Portal?
  • How can I download a transaction overview in the Merchant Portal?
  • How can I request a Merchant Portal password?
  • I can't upload my documents. What should I do?
  • Where can I see an overview of my incoming payments?
• My Payconiq invoice
  • How will I be invoiced?
  • How can I request a copy of my invoice?
• About meal vouchers via Payconiq
  • How do Payconiq meal vouchers work for customers?
  • How can you activate or ask payments with meal vouchers via Payconiq?
  • How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
  • Meal voucher payments are missing from my payment statement.
  • Can I also accept eco, gift or consumer cheques through Payconiq?
• Operating fee
  • I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
  • What is included in the yearly invoiced operating fee of 18 €?
  • Who does the operating fee apply to?
  • Is VAT included in the annual operating fee invoice of € 18?
  • Does the operation fee still apply when no transaction has been made?
• Payconiq GO
  • Is there an app for merchants?
  • How can I receive payments through Payconiq GO?
  • Where can I download my Payconiq GO sticker?
  • How do I create a Payconiq GO user account?
  • How does Payconiq GO user and device management work?