Will my customer's name appear on my statements?
This depends on how your customer uses the Payconiq by Bancontact app. All customers can choose between three possible payment methods:
- Payment through a linked card;
- Payment through a linked account.
- With a card payment, no personal payer details will be visible. All you will see are the last four digits of the linked card.
- For a payment made through a linked account, the full name of the payer and the account number will be visible. In this scenario, your customer can choose to add a message that will be visible to you.
All payments made through our app contain the description "Payconiq". Regardless of the payment method selected by your customer, you can find more information such as your customer's first name, the payment value and the time and communication in your Merchant Portal.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
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Payconiq solutions for merchants
- What are the limits for receiving Payconiq payments?
- Payconiq GO | What is the API key and PPID (Product ID) and where can I find them?
- PAYCONIQ GO | How does Payconiq GO user management work?
- Where can I track the payment made via my Payconiq by Bancontact app?
- Payconiq GO | I want to create a new GO user. What do I need to do?
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Meal voucher payments are missing from my payment statement.
- How can I track my ‘combined’ meal vouchers and Payconiq transactions?
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Operating fee
- Does the operation fee still apply when no transaction has been made?
- Is VAT included in the annual operating fee invoice of € 18?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?
- My VAT number has changed. Why am I being charged an operating fee again?