Will my customer's name appear on my statements?
In your bank statement or in your banking app, you will see 1 total amount paid by the Bancontact Payconiq Company account number. As a result, the name of the payer of your transactions will no longer be visible in your bank statement or bank app.
However, you can still view each individual transaction as well as the payer name and message in the Merchant Portal. Read here how to easily view your transaction overview in detail on the old Merchant Portal.
Read here how to view your transaction overview on the new Merchant Portal.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- How can you activate or ask payments with meal vouchers via Payconiq?
- Meal voucher payments are missing from my payment statement.
- Can I also accept eco, gift or consumer cheques through Payconiq?
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Does the operation fee still apply when no transaction has been made?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Is VAT included in the annual operating fee invoice of € 18?
- Who does the operating fee apply to?
- Payconiq GO