How will I be invoiced?
At the beginning of the month, you will receive an invoice with a summary of charges for the transactions that you received in the previous month. This invoice will be sent to the e-mail address that you provided when signing your contract (this is often also the e-mail address that you use to log into the Merchant Portal).
The charges for your transactions will then be taken out of your account 14 days after your invoice is sent, by SDD mandate or direct debit. You will find your personal reference for this mandate in the welcome e-mail you received after signing your Payconiq contract.
If there are no Payconiq transactions from your customer in a particular month, then you will not receive an invoice. You only pay for what you use.
On a yearly basis, the operating fee of 18 € will be invoiced to cover costs linked to a merchant account.
For more information about charges, please contact us - it's obligation-free.
Other FAQs
- Payconiq solution
- My Payconiq outgoings
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- How does a payment with meal vouchers via Payconiq work for your client?
- Can I also accept eco, gift or consumer cheques through Payconiq?
- How can I track my ‘combined’ meal vouchers and Payconiq transactions?
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Operating fee
- As of when will the operating fee be in force?
- Does the operation fee still applies when no transactions were made?
- For who is this operating fee applicable?
- I have multiple Payconiq merchant accounts (MerchantIDs) for my business. How can I merge these accounts?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?