How will I be invoiced?
At the beginning of each month, you will receive an invoice with a summary of charges for the transactions you received in the previous month. This invoice will be sent to the e-mail address you provided when you signed your contract (if you have access to the new Merchant Portal, you can view and edit your billing contact details there).
The charges for your transactions will then be debited from your account 14 days after your invoice is sent, by SDD mandate or direct debit. Your personal reference for this mandate can be found on the new Merchant Portal or in the welcome email you received after signing your Payconiq contract.
If there are no Payconiq transactions from your customer in a particular month, then you will not receive an invoice. You will only pay for what you use.
On a yearly basis, an operating fee of 18 € will be invoiced to cover costs linked to your merchant account.
For more information about charges, please contact us - it's obligation-free.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Can I also accept eco, gift or consumer cheques through Payconiq?
- Meal voucher payments are missing from my payment statement.
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Who does the operating fee apply to?
- Does the operation fee still apply when no transaction has been made?
- Is VAT included in the annual operating fee invoice of € 18?
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