Possible root cause 1: you can’t confirm your bank account, or you are linking the wrong bank account
You previously linked a bank account to the app and can’t confirm it. Or you receive an error message in the app saying that you have linked the wrong account?
Then it’s likely that you had already linked a different bank account in the past. Please email the IBAN number of that bank account and the mobile phone number to firstname.lastname@example.org. This way, we can resolve this issue together with you.
Possible root cause 2: you are trying to link your professional account to the app
Important: It is not possible to link a professional bank account. Are you a merchant? Then discover our Payconiq solutions.
Possible root cause 3: you did not complete all necessary steps in your bank’s app or webpage
Select your bank from the list in your app to link your account. The app or the webpage of your bank will open automatically.
Tip 1: Make sure your bank app is installed on your smartphone.
Tip 2: Use a known web browser if you are linking via a webpage: Google Chrome, Mozilla Firefox, Safari.
Follow ALL steps in your bank app or on the webpage of your bank to link your account.
Do NOT close your bank app or webpage before completing all steps. Once all steps have been completed, you will be automatically redirected to the Payconiq by Bancontact app. In some cases, a pop-up may appear in your bank app or webpage; select the Payconiq by Bancontact app. If you manually return to our app, your bank account will not be successfully linked.
If you encounter a different issue while linking your bank account to the app, please send an email with your name, your bank, and details about the specific step where the issue occurs to email@example.com.
Tip: A screenshot can help us to identify the issue even quicker.