Attention, there are two different codes.
During the installation process, you will be asked to enter and confirm your mobile phone number and your email address via a separate code. We often notice that the code sent via text message is entered twice. As a result, the installation process cannot be completed.
- You will first be asked to enter your mobile phone number. You will then receive a code via text message to confirm your mobile phone number.
- Secondly, you will be asked to enter your e-mail address. Via email you will receive a different code to confirm your e-mail address.
If you are not a new user and already have an account with this mobile number, then the verification code will be automatically sent to the email address we have on record. Be sure to check your old inbox as well.
Do we send the code to an old email address to which you no longer have access to? Then send us an email with your name, mobile phone and old email address to email@example.com. We will look together with you to find a solution.