I entered the wrong verification code during the installation procedure.
Attention, there are two different codes.
During the installation process, you will be asked to enter and confirm your mobile phone number and your email address via a separate code. We often notice that the code sent via text message is entered twice. As a result, the installation process cannot be completed.
- You will first be asked to enter your mobile phone number. You will then receive a code via text message to confirm your mobile phone number.
- Secondly, you will be asked to enter your e-mail address. Via email you will receive a different code to confirm your e-mail address.
If you are not a new user and already have an account with this mobile number, then the verification code will be automatically sent to the email address we have on record. Be sure to check your old inbox as well.
Do we send the code to an old email address to which you no longer have access to? Then send us an email with your name, mobile phone and old email address to support@payconiq.be. We will look together with you to find a solution.
Other FAQs
-
Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
-
Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
-
What to do in case of?
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How can I delete my Payconiq by Bancontact account
- How do I reset my Payconiq by Bancontact-app?
-
Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?