I can’t manage to install the app. What are the possible causes?
Possible causes are:
- Not all smartphones, tablets and operating systems are supported.
- If your smartphone or tablet is set to 'developer mode' or 'USB Debugging', the app cannot be installed. Switch off 'developer mode' and 'USB Debugging' and try again.
- If your smartphone is 'jailbroken' (Apple) or has been in the past, the app cannot be installed.
- If the operating system is an Android variant (also called a 'custom ROM'), such as LineageOS or Pixel Experience, then the Payconiq by Bancontact app cannot be installed for security reasons.
Other FAQs
- Getting started
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Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
- ING
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?