I can’t manage to install the app. What are the possible causes?

Possible causes are:

  • Not all smartphones, tablets and operating systems are supported.
  • If your smartphone or tablet is set to 'developer mode' or 'USB Debugging', the app cannot be installed. Switch off 'developer mode' and 'USB Debugging' and try again.
  • If your smartphone is 'jailbroken' (Apple) or has been in the past, the app cannot be installed.
  • If the operating system is an Android variant (also called a 'custom ROM'), such as LineageOS or Pixel Experience, then the Payconiq by Bancontact app cannot be installed for security reasons.

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