I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- If you're using an Android device, check the following settings and adjust them if necessary. This will solve the problem in most cases.
- Make sure that all developer options are switched off, including the USB error reporting. You can adjust this option in 'Developer options' in 'Settings'.
- Make sure that your device is not 'rooted'. If the operating system is an Android variant (also called a 'custom ROM'), such as LineageOS or Pixel Experience, then the Payconiq by Bancontact app cannot be installed for security reasons.
- If you are using iOS, your device must not be 'jailbroken'.
If the problem persists, you are probably using an unknown device or a very recent model that is not yet configured in our app server. If this happens, go to the contact form on our website or in the app (main menu) and provide us with more information about the manufacturer, model and version of your device's operating system.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
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What to do in case of?
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How can I delete my Payconiq by Bancontact account
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?