I did not receive a verification code via text message code during the installation procedure.
During the installation process, you will be asked to enter your mobile phone number. You will then receive a code via text message to confirm your phone number.
You will immediately receive the code; which is valid for 15 minutes.
You haven’t received the code via text message after 15 minutes?
- First check if you have entered the correct mobile phone number.
- Also, check if the number 8282 is not in your blocked contacts or numbers. If it is, you need to remove it from the list and try again.
- Make sure that 'free premium SMS service' is enabled in the settings of your messaging app.
- Tap 'Text message not received?' to receive a new code.
If you still didn’t receive a verification code via text message, then send us an e-mail with your name, mobile phone number your mobile service provider, and the exact time of the failed attempt (hour + date) to support@payconiq.be. We will look together with you to find a solution.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
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What to do in case of?
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How can I delete my Payconiq by Bancontact account
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?