I did not receive a verification code via text message code during the installation procedure.

During the installation process, you will be asked to enter your mobile phone number. You will then receive a code via text message to confirm your phone number. 

You will immediately receive the code; which is valid for 15 minutes. 

You haven’t received the code via text message after 15 minutes?  

  1. First check if you have entered the correct mobile phone number. 
  2. Also, check if the number 8282 is not in your blocked contacts or numbers. If it is, you need to remove it from the list and try again. 
  3. Make sure that 'free premium SMS service' is enabled in the settings of your messaging app. 
  4. Tap 'Text message not received?' to receive a new code. 

If you still didn’t receive a verification code via text message, then send us an e-mail with your name, mobile phone number your mobile service provider, and the exact time of the failed attempt (hour + date) to support@payconiq.be. We will look together with you to find a solution. 

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