Is it normal that I need to fill in my email address and phone number in the app during an update?
Yes, this is normal. Some users are using the Payconiq by Bancontact app, but did not yet create a profile in the app. Those users will need to enter their email address and phone number, have them validated and confirm with their pin code. If you already have a profile, you will only need to confirm with your pin code.
Just follow the steps in the app. It will only take two minutes.
Other FAQs
- Getting started
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Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?