What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
If your device is lost or stolen, you must report it as quickly as possible to Card Stop (www.cardstop.be) on 078 170 170, so that they can then block your app. If that happens, no one can use the app, even if they have your PIN code. But you can still use your Bancontact card after your Payconiq by Bancontact app has been blocked.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
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Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can the same QR code be scanned by different payers?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- Will all payments be processed, even if there’s not enough money in my account?
- How long do the transactions in my history remain visible for?
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Privacy and security
- Why does the app need access to the camera in my device?
- I want to log in to the app, but I've changed my phone number or email address.
- What personal data is contained in the app?
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?
- How can I subscribe to the Payconiq by Bancontact newsletter?