When I tap to open the app, nothing happens. How can I open the app on my device?
Switch internet network and try to open the app again.
Are you experiencing problems over a Wi-Fi network? Try turning off your Wi-Fi and switch on your mobile data/5G. If you are using mobile data while trying to open the app, turn off your data and switch to a Wi-Fi network.
Now try to open your app again.
If you are sure that your device is connected to the internet, check that you have the latest version of the app. Here's how: https://www.payconiq.be/en/faq/how-can-i-update-my-payconiq-by-bancontact-app.
Is the problem still not solved after switching networks? If so, contact our support team directly. Send an e-mail to support@payconiq.be with a description of the problem, your phone number and your e-mail address. Our team will be happy to help you.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can the same QR code be scanned by different payers?
- Where will I find a summary of the transactions I have carried out?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- Why does the app need access to the camera in my device?
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- What personal data is contained in the app?
- Functions of the app
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Services
- I can't add my Pluxee/Sodexo card, I get a message saying that the number or validity date of my card is incorrect.
- The amount shown is € 0, but I still have meal vouchers on my Pluxee/Sodexo Card.
- How do I buy a ticket from De Lijn?
- How can I find a cash dispenser via the Payconiq by Bancontact app?
- How can I see my meal voucher balance?
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I can’t manage to install the app. What are the possible causes?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?