How can I update my Payconiq by Bancontact app?
- Android: Open the Google Play Store app. Tap on your profile icon at the top right. Tap 'Manage apps and device.' Apps with an available update have the 'Update' label. Go to the Payconiq by Bancontact app and tap 'Update.'
- iOS: Open the App Store and tap on your profile icon at the top of the screen. Scroll to see upcoming updates. Tap 'Update' next to the Payconiq by Bancontact logo.
Finally, open the Payconiq by Bancontact app to finalise the update.
ATTENTION: some old versions of the app are no longer supported from a certain point onwards, which means that mobile payments will no longer be possible from then on. In this case, your linked bank account and card(s) will be automatically disconnected in the app. In this case, you must update the app and link your bank account and card(s) again.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- I entered the wrong verification code during the installation procedure.
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Making payments
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can I make or receive payments for any amount with the app?
- Where will I find a summary of the transactions I have carried out?
- Can the same QR code be scanned by different payers?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- What personal data is contained in the app?
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I can’t manage to install the app. What are the possible causes?
- What happens if I lose my smartphone or someone steals my device? Can they then use it to make payments?