Who can I contact if I have questions about my transactions? If you don't find the answer to your question on this website, send an e-mail to email@example.com. Our team will be happy to help you. Other FAQs Getting started Can I link more than one Bancontact card to the app? Can I link more than one bank account to the Payconiq by Bancontact app? Can I use the Payconiq by Bancontact app on any device? How do I change the bank account linked to my app? How do I install the Payconiq by Bancontact app? Making payments Who can I contact if I have questions about my transactions? Can I make or receive payments for any amount with the app? Can the same QR code be scanned by different payers? How long do the transactions in my history remain visible for? I cannot send money with the Payconiq by Bancontact. What should I do? Privacy and security How can I protect the data in my app? I use my smartphone to make payments. Does my mobile phone operator have access to my personal data? What personal data is contained in the app? Why does the app need access to the camera in my device? Why does the app want to send messages to me? Functions of the app Are there any limits on a payment request? Can I create various payment requests? Can I send a payment request to anyone? Can I send the same payment request to different people? Can anyone repay a payment request? Services By when do I need to buy my ticket? By when do I need to buy my ticket? Can I add multiple meal voucher cards in the app? Can I add the meal voucher card from a friend/family member? Can I buy a supplement for a pet or bicycle? What to do in case of? I get a message in the app that I need to update my app, is this mandatory? Is it normal that I need to fill in my email address and phone number in the app during an update? Why do I need to update my app? Miscellaneous I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked. I can’t manage to install the app. What are the possible causes? I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do? I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app? I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?