I cannot send money with the Payconiq by Bancontact. What should I do?
Chances are you don't yet have a bank account linked to the Payconiq by Bancontact app.
Sending money remotely to friends (via 'Pay' and 'Contacts') or to merchants (via 'Pay' and 'Shops') only works if you have linked a bank account to the Payconiq by Bancontact app. You can easily link your bank account to the app by tapping on 'Contacts' via the 'Pay' button .
Today, customers of the following banks can link their bank account to the Payconiq by Bancontact app:
- Argenta
- AXA
- Bank van Breda
- Banx
- Belfius
- Beobank
- BNP Paribas Fortis
- CBC Banque
- CPH
- Crelan
- Fintro
- Hello Bank!
- ING
- KBC Bank
- KBC Brussels
- Keytrade Bank
- vdk bank
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can the same QR code be scanned by different payers?
- Where will I find a summary of the transactions I have carried out?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- Why does the app need access to the camera in my device?
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- What personal data is contained in the app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Functions of the app
- Services
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- I get a message in the app that I need to update my app, is this mandatory?
- Why do I need to update my app?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?