The CDD investigation: what and why
To prevent money laundering and the financing of terrorism, Payconiq is obliged by law to check the identity of all users. When you sign a Payconiq contract, we also ask you to send us a whole range of documents. These documents are used for identification and verification purposes (relating to your business and the person signing the contract). This customer investigation is also called CDD or Customer Due Diligence.
All personal data and documents relating to you and your (co-)business owners will be processed and stored securely. You will find more information about this legislation and the obligations of financial institutions such as Payconiq on the Federal Public Service Economy website.
Other FAQs
- Payconiq solution
- My Payconiq outgoings
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
- About meal vouchers via Payconiq
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Operating fee
- As of when will the operating fee be in force?
- Does the operation fee still applies when no transactions were made?
- For who is this operating fee applicable?
- I have multiple Payconiq merchant accounts (MerchantIDs) for my business. How can I merge these accounts?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?