I received an invoice for the operating fee but I do not agree with this. How can I get a refund?

In case you are a merchant with a Payconiq contract, and you do not agree with the operating fee, you can contact support: info@payconiq.be with a description of your request. So, we can organise the refund of the operating fee and the termination of your contract. 

The deadline to request a refund for the first invoice of the operating fee is June 1st 2024.  

Your contract will end within two weeks after we received your termination request. Meaning that you will no longer be able to offer Payconiq to your customers from that moment on. 

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