How do I install the Payconiq by Bancontact app?
It's really easy to install the app. Search in the App Store (iOS) or Google Play Store (Android) for 'Payconiq by Bancontact' and tap on the pictogram for the app. The download starts automatically. You can then install the app in just a few steps. Be sure to have your card reader or Digipass handy. Also make sure you have downloaded your bank's app on your smartphone.
1.Start by entering your phone number and confirm with the text message code that you will then receive.
2.Enter your name and e-mail address to create your account and choose a PIN code. You will use this PIN to confirm all of your payments.
3.Add your Bancontact card to the app.
4.Then link your bank account to the app and you will be given access to all the features. Customers with Argenta, AXA, Banx, Belfius, BNP Paribas Fortis, CBC Banque, Crelan, Fintro, Hello Bank!, ING, KBC Bank, KBC Brussels and vdk bank can already link their bank account to the Payconiq by Bancontact app. Other banks will follow.
Once you have been through all of the steps successfully, you'll be able to make mobile payments everywhere with the Payconiq by Bancontact app. Well done!
You can also add other Bancontact cards - up to a maximum of 5 - by selecting 'Add card' via the 'Payment methods' option in the main menu. But you can only link one bank account for making payments by using the contact list, shop list and the payment request feature.
Other FAQs
- Getting started
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Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
- What to do in case of?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?