Who can use the Payconiq by Bancontact app?
You can use the app if you have a smartphone or tablet that is connected to the Internet (via 3G, 4G, 5G or wi-fi) and if you have at least one Bancontact card from one of the following banks:
- Argenta
- AXA Bank
- Bank J. Van Breda
- Banx
- Belfius
- Beobank
- BNP Paribas Fortis
- bpost bank
- CBC Banque
- CPH Banque
- Crelan
- Deutsche Bank
- Fintro
- Hello Bank!
- ING België
- KBC Bank
- KBC Brussels
- Keytrade Bank
- Nagelmackers
- NewB
- vdk bank
If you want to make payments remotely to friends or colleagues (using the 'Contacts' button or via a 'Payment request') or if you want to be able to pay in stores (using the 'Shops' button), then you will need to link a bank account number (IBAN) with the app. Currently, this function is only available for customers of the following banks:
- Argenta
- AXA Bank
- Banx
- Belfius
- Beobank
- BNP Paribas Fortis
- CBC Banque
- Crelan
- Fintro
- Hello Bank!
- ING
- KBC Bank
- KBC Brussels
- Keytrade Bank
- vdk bank
Other banks will follow shortly.
Other FAQs
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Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
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What to do in case of?
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How can I delete my Payconiq by Bancontact account
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?