I was a client at bpost bank client, now with BNP Paribas Fortis. What changes for me?
Are you a former bpost bank client, and you are now a client at BNP Paribas Fortis client? Then, you can continue mobile payments with your current bpost bank card saved in the app until you receive a new card from BNP Paribas Fortis.
You receive your new BNP Paribas Fortis card
In the coming weeks, you will receive a new Bancontact card from BNP Paribas Fortis. Once you have used your new card, your old bpost bank card stored in your app will no longer work.
To continue mobile payments, simply add your new Bancontact card to your app.
New: link your bank account to your app
As a client at BNP Paribas Fortis, you can link now your bank account to your app. This enables you to benefit from all the features in the Payconiq by Bancontact app. Uncover the benefits.
Review or link new payment methods in your app:
- Open the Payconiq by Bancontact app.
- Go to the Menu in the top left corner and tap on ‘Payment methods’.
- Add your Bancontact card or link your bank account to the app.
Other FAQs
-
Getting started
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I can’t link my bank account to the app
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
-
Making payments
- Who can I contact if I have questions about my transactions?
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- How long do the transactions in my history remain visible for?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Privacy and security
- Functions of the app
- Services
-
What to do in case of?
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How can I delete my Payconiq by Bancontact account
- How do I reset my Payconiq by Bancontact-app?
-
Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?