How do I change or unlink the bank account linked to my app?

To change (or unlink) the bank account (IBAN) linked to your Payconiq by Bancontact app, start by deleting the current bank account.  

Note: ensure you do not unlink your bank card. 

On the top left of the home screen, navigate to the app’s menu and tap on ‘Payment methods’. Then select ‘Linked bank account’ and click on the ‘Unlink my bank account’ button. 

You will be prompted to confirm your request by clicking the ‘Unlink bank account’ button once again. 

To link your new bank account, follow these 3 steps.

If you don’t have access to your app, then send us an e-mail with your name, mobile phone number and a description of your problem to We will look together with you to find a solution. 

Other FAQs