What languages is the Payconiq by Bancontact app available in?
The Payconiq by Bancontact app is available in Dutch, French and English. The app automatically selects the language you have set as a user for the operating system of your smartphone. However, you can also set the language you want yourself in the settings on your phone (with Android) or for your apps (with iOS).
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can the same QR code be scanned by different payers?
- Where will I find a summary of the transactions I have carried out?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- Why does the app need access to the camera in my device?
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- What personal data is contained in the app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Functions of the app
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Services
- I can't add my Pluxee/Sodexo card, I get a message saying that the number or validity date of my card is incorrect.
- How can I find a cash dispenser via the Payconiq by Bancontact app?
- How can I see my meal voucher balance?
- How do I buy a ticket from De Lijn?
- Who has access to the money in the money pot?
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- I get a message in the app that I need to update my app, is this mandatory?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I can’t manage to install the app. What are the possible causes?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?