The data of the cash dispenser in the app isn’t correct.

Other FAQs

• Getting started
  • I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
  • I can’t link my bank account to the app
  • I did not receive a verification code via text message code during the installation procedure.
  • I did not receive the verification code via email during the installation procedure. What happens now?
  • I entered the wrong verification code during the installation procedure.
• Making payments
  • Who can I contact if I have questions about my transactions?
  • Can I make or receive payments for any amount with the app?
  • Can the same QR code be scanned by different payers?
  • How long do the transactions in my history remain visible for?
  • I cannot send money with the Payconiq by Bancontact. What should I do?
• Privacy and security
  • How can I protect the data in my app?
  • I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
  • What personal data is contained in the app?
  • Why does the app need access to the camera in my device?
  • Why does the app want to send messages to me?
• Functions of the app
  • Are there any limits on a payment request?
  • Can I create various payment requests?
  • Can I send a payment request to anyone?
  • Can I send the same payment request to different people?
  • Can anyone repay a payment request?
• Services
  • By when do I need to buy my ticket?
  • By when do I need to buy my ticket?
  • Can I add multiple meal voucher cards in the app?
  • Can I add the meal voucher card from a friend/family member?
  • Can I buy a supplement for a pet or bicycle?
• What to do in case of?
  • I get a message in the app that I need to update my app, is this mandatory?
  • Is it normal that I need to fill in my email address and phone number in the app during an update?
  • Why do I need to update my app?
  • How can I delete my Payconiq by Bancontact account
  • How do I reset my Payconiq by Bancontact-app?
• Miscellaneous
  • I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
  • I can’t manage to install the app. What are the possible causes?
  • I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
  • I have to replace the SIM card in my device. What happens to the Payconiq by Bancontact app?
  • I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?