I get an error message when linking my meal vouchers account, what can I do?
Please try the ‘forget password’ process or contact your meal voucher provider (Edenred/Monizze/Pluxee) for further instructions on how to restore your password.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can the same QR code be scanned by different payers?
- I have made an incorrect payment. What do I need to do?
- Where will I find a summary of the transactions I have carried out?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- How can I protect the data in my app?
- What personal data is contained in the app?
- Functions of the app
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Services
- I can't add my Pluxee/Sodexo card, I get a message saying that the number or validity date of my card is incorrect.
- How do I buy a ticket from De Lijn?
- The amount shown is € 0, but I still have meal vouchers on my Pluxee/Sodexo Card.
- How can I find a cash dispenser via the Payconiq by Bancontact app?
- How can I see my meal voucher balance?
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- I get a message in the app that I need to update my app, is this mandatory?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?
- I can’t manage to install the app. What are the possible causes?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see