I received an error message when I went to sign my contract
If you see an error message when opening the signature link, this is often due to the format of the documents you uploaded filling out the form.
Before going through the contract process a second time, we recommend printing ALL your documents to PDF first (even if they are already in PDF format). This will remove all - often invisible - settings that might prevent you from sharing your PDF document. Click HERE to find out how to print a document to PDF.
Once you have completed this step, please upload ONLY the newly created file to the form.
Other FAQs
- Payconiq solution
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My Payconiq payouts
- When will a payment from a customer appear in my bank account?
- I have a question about my transactions. Where can I find more information?
- Can I still find the name of the payer via grouped payment?
- Which payments are bundled into a grouped payment?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- How can you activate or ask payments with meal vouchers via Payconiq?
- Can I also accept eco, gift or consumer cheques through Payconiq?
- Meal voucher payments are missing from my payment statement.
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Who does the operating fee apply to?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Is VAT included in the annual operating fee invoice of € 18?
- Does the operation fee still apply when no transaction has been made?
- Payconiq GO