How can I change my bank account number (IBAN)?
Do you already have access to the new Merchant Portal? If so, you can change your IBAN yourself. This applies to both your invoicing IBAN and the IBAN linked to your product(s).
Changing your invoicing IBAN:
Go to merchant-portal.bancontact.net and click on “Invoicing details” in the menu. Here you can easily change your details.
Changing the payment IBAN for a product:
Go to merchant-portal.bancontact.net and click on “Shops and products” in the menu. Select the shop that the desired product is part of. You will see an overview of all products within the shop. Find the product you want to change and click on “Edit”.
Do you still have access to the old Merchant Portal?
To change your details, please fill in the request form.
A member of the helpdesk will be in touch to make the changes necessary.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Meal voucher payments are missing from my payment statement.
- Can I also accept eco, gift or consumer cheques through Payconiq?
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Who does the operating fee apply to?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Does the operation fee still apply when no transaction has been made?
- Is VAT included in the annual operating fee invoice of € 18?
- Payconiq GO