I have received an email with a payment request. Did you send this to me?
Cybercriminals are using increasingly creative methods to steal information from consumers and merchants on the internet. Unfortunately, they are also exploiting Payconiq's increased brand awareness for this purpose.
If you have any doubts about whether an email is from us, visit the website for tips on how to spot phishing emails. Still not sure? Don't hesitate to contact us to confirm that the email in question did in fact come from us. Please, get in touch using our contact form.
Have you identified a suspicious or fraudulent message? Please forward it to suspicious@safeonweb.be.
Other FAQs
- Payconiq solution
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My Payconiq payouts
- Can I still find the name of the payer via grouped payment?
- When will a payment from a customer appear in my bank account?
- I have a question about my transactions. Where can I find more information?
- Which payments are bundled into a grouped payment?
- Can I have an integration with my accounting system or other administrative systems via grouped payments?
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Meal voucher payments are missing from my payment statement.
- Can I also accept eco, gift or consumer cheques through Payconiq?
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- Who does the operating fee apply to?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Is VAT included in the annual operating fee invoice of € 18?
- Does the operation fee still apply when no transaction has been made?
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