Why did I receive multiple emails?

Every merchant should have received a final reminder email about the upcoming change in their payment platform. Once the switch in our system is done, you should receive at least 1 email from us, stating the switch has been done and asking you to perform a test transaction.

Through this test transaction, we can verify whether the update of your platform was successful.

• If the update was successful, you will receive an email inviting you to the new Merchant Portal.
• If the update was unsuccessful, you will receive an email explaining that your system has been rolled back to the Payconiq platform and a date for which a new attempt is planned.

If you received multiple confirmation and roll-back emails then this means the update was attempted and that you were no longer matched to the Payconiq platform in our system. After further testing, our system could no longer confirm the successful switch of your platform so automatic roll-back email was sent. It is possible that our system retried the matching and testing a few times, hence causing multiple same emails.