There are two Merchant Portals. Which one do I use?

Once your merchant account has been switched from the Payconiq platform to the Bancontact and Wero platform, you will receive one or more emails from us.

If the most recent (or only) email you received was a confirmation email with the subject “Your account has been transferred to the new payment system”: Good news — your account has successfully been moved to the new Bancontact and Wero payment system, and you now have access to the new Merchant Portal (merchant-portal.bancontact.net). Please note that you no longer have access to the old portal.

If the most recent email you received was a rollback email with the subject “Your account has been reverted back to the Payconiq payment system”: Unfortunately, something went wrong during the transfer of your account to the new Bancontact and Wero payment system, so we reverted your account back to the Payconiq payment system. This means you don’t have access yet to the new Merchant Portal but can continue using the old portal (portal.payconiq.com).