I see an unknown user in my merchant account.

You may see a person you do not recognise in the list of users in your Merchant Portal. This is normal. Our Support team is currently engaged in troubleshooting issues and checking the data and operations within the Merchant Portal to ensure that everything is running smoothly. As a result, you might see one of our team members listed as a user in your merchant account. You can identify these team members by the email addresses used: these end with @bancontactpayconiq.com or @payconiq.be. This member has access to your account strictly for maintenance and control purposes.