Why does the payer name appear as “unknown” in my transaction overview?

Due to technical issues, the payer name for transactions between 14 and 17 November is listed as “unknown” in the transaction overview in the Merchant Portal. As a result, the payer name for transactions between that period is not visible. We apologise for the confusion and inconvenience.

This was purely a display error: the transactions themselves have been processed correctly on the correct account. The error has been fixed and the correct payer names should soon be visible again in your overview.