What are my login credentials for the new Merchant Portal?

Once your merchant account is transferred to the new Merchant Portal, you will receive an invitation email to set up a new password. Follow the instructions in this email. You can use the same email address as you use for the old portal (which is the email address mentioned in your contract).

Please note: the link to set up a new password is only available for 24 hours. If the link has expired, please request a new one or go to merchant-portal.bancontact.net and click on ‘Forgot password’.