Getting started with Payconiq by Bancontact

The Payconiq by Bancontact app will become progressively available on the Apple App Store and Google Play Store

You have both the Bancontact app and the Payconiq app.

Update

Go to the App Store or Google Play Store and update the Bancontact app. If you have switched on ‘automatic updates’ on your device, this update will of course happen automatically. You will see the new logo appear.

It is important that you do not delete the Payconiq app before you have linked it to the Payconiq by Bancontact app.

Pin code

Open up the Payconiq by Bancontact app and enter your pin code to confirm the update. You can also keep on using this pin code for all your payments with the Payconiq by Bancontact app.

Link your account

Activate your Payconiq account. To do this, follow the instructions in the Payconiq by Bancontact app and enter your Payconiq pin code one last time in the old Payconiq app.

Confirm

Finally, confirm with your pin code from the Payconiq by Bancontact app. This is still the same pin code from your old Bancontact app.

You already have the Bancontact app, but not the Payconiq app.

Update

Pin code

Open up the Payconiq by Bancontact app and enter the pin code of your Bancontact-app to confirm the update.

You will notice that the start screen looks totally different. From now on, you can immediately scan a QR code without first clicking on ‘Pay’. You can receive money using the ‘Receive’ button at the bottom right of the screen.

Link your bank account

With the Payconiq by Bancontact app, it’s also easy to send money to
your contacts remotely or pay in a store. For this, all you need to do is link your bank account to the Payconiq by Bancontact app via your bank’s app. That way, you’ll get even more out of your Payconiq by Bancontact app.

For now, this is only possible if you are a Belfius, CBC, KBC or KBC Brussels customer.

When linking your bank account, we ask for personal details. We will use this information to check your identity.

You only have the Payconiq app.

Download the Payconiq by Bancontact app

Are you a customer of one of the 20 participating banks*? Perfect! Then you can already download the app.

Attention: it is important that you do not delete the Payconiq app before you have linked it to the Payconiq by Bancontact app.

Open

Simply open up the Payconiq by Bancontact app and fill in your personal details. We will use this information to check your identity.

Pin code

Create a pin code, which you will subsequently use to confirm your mobile payments.

Link your Bancontact card

All you need to do now is link your Bancontact card to the app so that you can make and receive mobile payments. Select your bank from the list and fill in your card details.

Link your account

Activate your Payconiq account. To do this, follow the instructions in the Payconiq by Bancontact app and enter your Payconiq pin code one last time in the old Payconiq app.

Confirm

Finally, confirm with your new pin code from the Payconiq by Bancontact app. Attention: this is the pin code that you have just created in the Payconiq by Bancon- tact app, not the pin code from your Payconiq app.

Mobile payment is new for you. You have neither the Bancontact app nor the Payconiq app.

Download the Payconiq by Bancontact-app

Are you a customer of one of the 20 participating banks*? Perfect! Then you can already download the app.

Open

Open up the Payconiq by Bancontact app and fill in your personal details. We will use this information to check your identity.

Create a pin code

Create a pin code, which you will subsequently use to confirm your mobile payments.

Link your Bancontact card

Link your Bancontact card to the app so that you can make and receive mobile payments. Select your bank from the list and fill in your card details.

To link your card, carry out a one-off transaction for 0 euros (or 0.01 euros if you are a CBC or KBC customer) using your electronic card reader or digipass.

Link your bank account

With the Payconiq by Bancontact app, it’s also easy to send money to your contacts remotely or pay in a store. For this, all you need to do is link your bank account to the Payconiq by Bancontact app via your bank’s app. That way, you’ll get even more out of your Payconiq by Bancontact app.

For now, this is only possible if you are a Belfius, CBC, KBC or KBC Brussels customer.