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FAQs

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Who can I contact if I have any questions about my transactions?

tags
Private / Making payments (transactions)

I have made an incorrect payment. What should I do now?

tags
Private / Making payments (transactions)

Sometimes I am unable to select a card when carrying out a transaction. Why is that?

tags
Private / Making payments (transactions)

Where can I find an overview of the transactions that I have carried out?

tags
Private / Making payments (transactions)

Are all payments processed regardless of whether my account has sufficient funds?

tags
Private / Making payments (transactions)

Can the same QR code be scanned by several people?

tags
Private / Making payments (transactions)

Can I use the app to make a payment or receive money for any amount?

tags
Private / Making payments (transactions)

What is a QR code?

tags
Private / Making payments (transactions)

Which currencies does the Payconiq by Bancontact app support?

tags
Private / Making payments (transactions)

I am unable to transfer money with the Payconiq by Bancontact app. What should I do?

tags
Private / Making payments (transactions)
More questions

Contact us

Didn't find an answer in our list of frequently asked questions? Contact us via one of the options below.

Private

[email protected]
+32 2 234 11 49

Professionals

[email protected]
+32 2 793 01 43

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Why a new app?

We have brought together the advantages of the mobile apps Bancontact and Payconiq into 1 app. The best of both worlds. Today you can pay mobile everywhere where you can pay with the Bancontact or Payconiq apps.

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