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Getting started

Cards in the Payconiq by Bancontact app

Making payments (transactions)

Security

Privacy

What should I do if?

Payment Request

Professional

How long do transactions remain visible in my transaction history?

tags

Private / Making payments (transactions)

Who can I contact if I have any questions about my transactions?

tags

Private / Making payments (transactions)

If I want to pay someone back, do I need to stay close to the person I am paying until the transaction is fully completed?

tags

Private / Making payments (transactions)

I have made an incorrect payment. What should I do now?

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Private / Making payments (transactions)

Sometimes I am unable to select a card when carrying out a transaction. Why is that?

tags

Private / Making payments (transactions)

Where can I find an overview of the transactions that I have carried out?

tags

Private / Making payments (transactions)

Are all payments processed regardless of whether my account has sufficient funds?

tags

Private / Making payments (transactions)

If I want to pay back a friend or colleague with the app, does that person have to be a customer with the same bank as me?

tags

Private / Making payments (transactions)

The messages which appear in my bank statements about payments between friends do not correspond to the messages in my transaction history in the app. Why is that?

tags

Private / Making payments (transactions)

Can the same QR code be scanned by several people?

tags

Private / Making payments (transactions)

Contact us

Didn't find an answer in our list of frequently asked questions? Contact us via one of the options below.

Private

[email protected]

+32 2 234 11 49

Professionals

[email protected]

+32 2 793 01 43

In case you have questions about a refund or a payout linked to a transaction dating from May 13, 14 and/or 15, click here and we will help you.

Install the new app!

Why a new app?

We have brought together the advantages of the mobile apps Bancontact and Payconiq into 1 app. The best of both worlds. Today you can pay mobile everywhere where you can pay with the Bancontact or Payconiq apps.

Still using the old
Payconiq or Bancontact app?

Switch to the new app

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