Attention! Please note that there is currently a fake email circulating in the name of Payconiq by Bancontact. Do not respond to the request to complete the online ‘validation procedure’. We will never ask payment information via email.

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Frequently asked questions

I want to use the list of shops in the app, but no nearby merchants are showing. What can I do about this?

Check whether your phone's GPS (or geolocation feature) is enabled. You can also activate both Wi-Fi and mobile data to improve detection of your location.

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More questions in the sectionGetting started

I received a notification that my phone is not connected to the internet. What should I do?

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Private / Getting started

Can I use the Payconiq by Bancontact app on any device?

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Private / Getting started

My address has changed or is spelt incorrectly. How do I amend it?

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Private / Getting started

Why are there no names in my contact list in the app, only numbers?

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Private / Getting started

What do I need to use the app?

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Private / Getting started
All questions in this section

Install the new app!

App Store link Google Play link

Why a new app?

We have brought together the advantages of the mobile apps Bancontact and Payconiq into 1 app. The best of both worlds. Today you can pay mobile everywhere where you can pay with the Bancontact or Payconiq apps.

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